Frequently Asked Questions
What Shipping Methods Are Available?
International Shipping: If you are located outside of our home country, we also offer international shipping. We work with trusted logistics partners to ensure safe and efficient delivery around the world. Transit time may vary depending on destination and customs procedures.
How Do I Track My Order?
You can track your product at the section Track your Order. Put your Tracking Number or your order number and your email, and you will be able to see the current status of your order. This may include details such as the package’s current location, transit stages, and estimated delivery date.
How Should I to Contact if I Have Any Queries?
If you have any queries or questions, we are here to help. To contact us and receive assistance, we recommend that you follow the steps below:
Customer Service: Our customer service team is available to answer your questions and provide personalized assistance. You can communicate with us through the following channels:
Phone number: We provide a customer service phone number that you can call during our established business hours.
Email: You can send us an email detailing your query and you will receive a written response in the shortest possible time.
Live Chat: On our website, we offer a live chat where you can interact directly with a customer service representative and receive immediate responses to your queries.
Contact Form: On our website, you can also find a contact form where you can enter your inquiries and contact details. Our team will review your query and reply to you as soon as possible.
Frequently Asked Questions: Before contacting us, we recommend that you consult our Frequently Asked Questions (FAQ) section. There you will find answers to the most common queries, which can help you get an immediate response without having to wait for an individual response.
Social networks: You can also follow us on our social networks and send us a direct message with your queries. Our social media team is ready to help you and answer your questions in the shortest possible time.
Remember to provide all relevant information in your inquiry so that we can provide you with the best possible assistance. This may include details about your order, customer number and any other information related to your inquiry.
We are committed to providing you with excellent customer service and responding to all of your inquiries in a timely manner. Do not hesitate to contact us if you have any questions or concerns, we will be happy to help you!
How Long Will it Take To Get My Package?
To give you a more accurate estimate of the time it will take to receive your package, we recommend you review the shipping options at the following link. There you can see the specific delivery times for your country. You can also contact our customer service team, who will be happy to provide additional information on shipping times to your specific location.
Our priority is to ensure that your package reaches you safely and in the shortest possible time. We work closely with our logistics partners to streamline processes and minimize any potential delays. We appreciate your patience and understanding while your package is in transit.
Do I Need A Account To Place Order?
Yes, to place an order on our website, an account is generally required. Creating an account offers several benefits and makes the purchase process easier. Next, I will explain why it is advisable to have an account when placing an order:
- Shipping Information: By having an account, you can save and manage your shipping information, such as your address and contact details. This streamlines the checkout process as you won’t have to enter this information every time you place an order. In addition, it also allows you to have multiple shipping addresses saved for added convenience.
- Order History: Your account gives you access to a complete order history. You can easily check past orders, review the details of each purchase, and keep track of the products you’ve purchased. This is useful for keeping track of your past purchases and facilitating any return processes or inquiries related to a previous order.
- Payment management: By linking your account with secure payment methods, you can make payments quickly and easily. This eliminates the need to enter payment details for each purchase, streamlining the checkout process and improving the security of your transactions.
- Offers and promotions: By having an account, you may receive exclusive offers, special promotions and personalized discounts. This allows you to take advantage of special savings opportunities and stay on top of the latest news and product launches.